Below is a list of frequently asked questions about Truevail. If you have further questions please contact us.
What is the cancellation policy?
You may cancel at anytime. If you have not received any automated services during your subscription period, you will receive a full refund for the subscription period.
How long does it take for my website/newsletter to be built after signing up?
It takes approximately 4 weeks after we receive your personalization info.
What if I already have a website?
You do not have to build a website with us. If you already have a website that you would like to continue using, we can supply you with code snippets to integrate our opt-in lead capture forms.
Can I change the theme/layout?
Not currently. We will be adding additional themes/layouts in the future.
Do I need to give you any materials like content or images for the newsletter?
No we do everything for you! The newsletter is written by professional travel writers and covers four different categories - Travel Advisor 101, Know Before You Go, Inspiration and It's All in the Details.
Can I pick and choose or submit my own material for the newsletter?
Yes. Additional customization is included in our Essentials Pro and Essentials Max Plans. Clients can also take advantage of our one time custom newsletter add-on.
Will I receive a preview of each campaign?
Yes. Every campaign you will receive a preview of the newsletter to ensure your information is up to date, and that the content makes sense for your clients.
What happens if a section of the newsletter doesn't fit in with the services I offer?
At the Essentials Membership we do not tailor/edit content, but we may be able to delete the section that does not work for you. Please contact our support team.
Client List / Database
How do I access my client list/database?
You will receive an updated client list/database along with your campaign and lead reports. You can also request to an updated client list/database from Truevail Support.
How do I upload my client database?
You can choose to upload it yourself in the Member Dashboard or we you can email it to us and we will do it for you. You will need your client first name, last name and email address listed on an Excel spreadsheet and preferably saved as a CSV file. Detailed instructions are listed on the upload page.