You may cancel at anytime. If you have not received any automated services during your subscription period, you will receive a full refund for the subscription period.

It takes approximately 4 weeks after we receive your personalization info.

You do not have to build a website with us. If you already have a website that you would like to continue using, we can supply you with code snippets to integrate our opt-in lead capture forms. 

Not currently. We will be adding additional themes/layouts in the future.

No we do everything for you! The newsletter is written by professional travel writers and covers four different categories - Travel Advisor 101, Know Before You Go, Inspiration and It's All in the Details.

Yes. Additional customization is included in our Essentials Pro and Essentials Max Plans. Clients can also take advantage of our one time custom newsletter add-on. 

Yes. Every campaign you will receive a preview of the newsletter to ensure your information is up to date, and that the content makes sense for your clients.

At the Essentials Membership we do not tailor/edit content, but we may be able to delete the section that does not work for you. Please contact our support team.

You will receive an updated client list/database along with your campaign and lead reports. You can also request to an updated client list/database from Truevail Support. 

You can choose to upload it yourself in the Member Dashboard or we you can email it to us and we will do it for you. You will need your client first name, last name and email address listed on an Excel spreadsheet and preferably saved as a CSV file. Detailed instructions are listed on the upload page.