Privacy Policy for Truevail
Last Updated: 11/05/2025
Your privacy—and the privacy of your clients—is very important to us. This Privacy Policy outlines how Truevail collects, uses, protects, and manages your personal information when you use our website and services. By accessing https://truevail.com or https://truevailapp.com, you agree to the practices described in this policy.
1. Information Collection
When you access the Truevail website, we may collect certain information about you and your interactions with the site. This information may include personal data, usage data, and technical data.
Data Collection Methods
- Cookies and Tracking Technologies: Similar to other websites, Truevail uses cookies and server logs to collect data about your site usage. Information collected may include the date and time of visits, pages viewed, time spent on the site, IP address, and referral URLs.
- IP Addresses: Your IP address is collected to analyze traffic and site performance.
- Email Information: When you communicate with us via email, we may retain your email messages and associated email address. We apply the same protections to emails as to data collected through our website.
2. Use of Collected Information
The information we collect is used for:
- Providing and Improving Services: Enhancing your experience, responding to inquiries, and optimizing the functionality of the Truevail platform.
- Marketing and Communication: Sending newsletters, updates, and other marketing materials that are relevant to you or your business. We will only use your clients’ information for the purposes of sending newsletters on your behalf and will not use it for other purposes.
- Legal Compliance: Complying with applicable laws and regulations, including when we believe in good faith that disclosure is required for legal or security purposes.
Truevail does not sell, rent, or lease user data, and we do not share your information with third parties except as described in this policy or as required by law.
3. Cookie Policy
A cookie is a small text file that includes an anonymous unique identifier. Truevail uses cookies to enhance the user experience and improve our services. You can disable cookies in your browser settings, but this may affect certain site functionalities.
Types of Cookies Used
- Essential Cookies: Required for basic site functionality.
- Analytics Cookies: Used to analyze site usage and improve performance.
4. IP Addresses and Traffic Data
Truevail collects IP addresses for system administration, security, and analytical purposes. This data, categorized as “traffic data,” allows us to analyze user behavior and improve website performance without identifying individual users personally.
5. Email Policies and CAN-SPAM Compliance
Truevail is committed to protecting your email address and your clients’ email addresses. We will not sell, rent, or share email lists with third parties.
CAN-SPAM Compliance
In compliance with the CAN-SPAM Act:
- All emails clearly state the sender's identity and contact information.
- Every email contains an unsubscribe link allowing recipients to opt-out from future emails.
6. Data Security and User Database Protection
Truevail prioritizes the security of your and your clients’ data. Our platform integrates with secure, industry-standard protocols to connect to third-party services such as social media and email providers. Truevail does not store your passwords; account connections are managed securely through API integrations. All customer data is securely stored and is not accessible to unauthorized personnel.
Compliance with Privacy Regulations
Truevail complies with data protection laws, including the GDPR for EU residents and CCPA for California residents. We do not use your client lists for any purposes other than providing the Truevail services you have authorized.
7. Disclosure of Information
Truevail may disclose personal information:
- To comply with legal obligations or court orders.
- To protect Truevail’s legal rights or in defense against claims.
- When disclosure is necessary to prevent fraud, security breaches, or other malicious activity.
8. External Links
The Truevail website may contain links to external websites. Truevail does not control, endorse, or guarantee the content of external websites. Accessing these external sites is at your own risk, and Truevail is not responsible for the privacy practices or content of these sites.
9. Data Retention
Truevail retains personal data only as long as necessary for the purposes outlined in this Privacy Policy. Client data is retained according to the applicable regulations and Truevail’s retention policies. If you request deletion of your data, we will make reasonable efforts to delete your information in compliance with our legal obligations.
10. Choice/Opt-Out
Users can opt-out of receiving communications by clicking the unsubscribe link in any email. You may also adjust communication preferences by contacting us at support@truevail.com.
11. Use of Testimonials
In compliance with FTC guidelines, testimonials featured on our website are real, individual experiences and may be edited for clarity or brevity. They do not represent typical results and are not intended as guarantees. Testimonials reflect only the opinion of the individual author and are displayed after Truevail’s review to prevent misuse.
12. Data Transmission Security
Truevail uses industry-standard encryption, including SSL, to protect sensitive data transmitted through our website. While we employ robust security practices, please be aware that data transmitted over the internet is not entirely secure. Avoid sending sensitive information via email as it is not always a secure method of communication.
13. Children’s Privacy
Truevail does not knowingly collect or solicit personal information from children under 13 years of age. If we learn that we have inadvertently collected information from a child under 13, we will promptly delete it.
14. Disclaimer and Limitation of Liability
Truevail makes no warranties as to the accuracy or completeness of information on our site. All information and services are provided “as is.” Truevail is not liable for any damages arising from the use of our website, including but not limited to data loss, unauthorized access, or interruption of service.
15. Policy Changes
Truevail reserves the right to amend this Privacy Policy. Any changes will be posted to this page, and significant changes will be communicated through the website or email notifications. Continued use of Truevail’s services after any changes constitutes your acceptance of the updated policy.
16. Contact Information
If you have questions or concerns about this Privacy Policy or your dealings with Truevail, please contact us at:
Email: support@truevail.com
Address:
7050 West Palmetto Park Road
Suite 15-176
Boca Raton
FL 33433