Privacy Policy for Truevail
Last Updated: 01/14/2026
Your privacy—and the privacy of your clients—is important to us. This Privacy Policy explains how Truevail collects, uses, protects, and manages personal information when you access or use our websites and services, including https://truevail.com
and https://truevailapp.com
(collectively, the “Services”).
By using the Services, you agree to the practices described in this Privacy Policy.
1. Information We Collect
We collect information necessary to operate and improve our Services, including:
- Information You Provide
- Account registration details
- Communications sent to us via email or support channels
- Content submitted for use in campaigns or websites
- Information Collected Automatically
- IP address
- Browser type and device information
- Pages visited, time spent, and referral URLs
- Cookies and similar tracking technologies
2. How We Use Information
We use collected information to:
- Provide, operate, and improve the Services
- Respond to inquiries and provide customer support
- Send service-related communications and updates
- Deliver marketing communications you have opted into
- Comply with legal and regulatory obligations
Client contact lists and subscriber data are used solely to send communications on the Client’s behalf and are not used by Truevail for its own marketing purposes.
Truevail does not sell, rent, or lease personal data.
3. Data Processing on Behalf of Clients
When Clients use Truevail to process personal data belonging to their own clients, contacts, or subscribers (“End Recipients”), Truevail acts as a data processor, and the Client acts as the data controller.
Such processing is governed by Truevail’s Data Processing Agreement (DPA), which outlines our obligations related to security, confidentiality, and lawful processing.
4. Cookies and Tracking Technologies
Truevail uses cookies and similar technologies to improve functionality and analyze site usage.
Types of Cookies
- Essential Cookies – Required for core functionality
- Analytics Cookies – Used to understand usage and improve performance
You may disable cookies through your browser settings, though some features may not function properly.
5. IP Addresses and Traffic Data
IP addresses are collected for security, system administration, and analytical purposes. This information is used in aggregate and does not identify individuals directly.
6. Email Communications and CAN-SPAM Compliance
Truevail complies with the CAN-SPAM Act. All emails sent through the platform:
- Identify the sender
- Include required contact information
- Contain an unsubscribe mechanism
- Clients are responsible for ensuring lawful use of contact lists and compliance with applicable email marketing laws.
7. Data Security
Truevail implements reasonable administrative, technical, and organizational safeguards to protect personal data, including:
- Encrypted data transmission (SSL/HTTPS)
- Restricted access controls
- Secure API-based integrations
- Infrastructure hosted with trusted providers
While we take security seriously, no system is completely secure. We encourage Clients to use strong passwords and protect account access.
8. Use of Sub-Processors
Truevail uses trusted third-party service providers (“sub-processors”) to support delivery of the Services, including hosting, email delivery, and social media integrations.
These providers are authorized to process personal data only as necessary to perform their services and are subject to confidentiality and security obligations.
9. Disclosure of Information
We may disclose personal information:
- To comply with legal obligations or lawful requests
- To protect the rights, property, or safety of Truevail or others
- To prevent fraud, abuse, or security incidents
We do not disclose personal data for commercial resale purposes.
10. Data Retention
Truevail retains personal data only as long as necessary to provide the Services and for legitimate business purposes.
Client data may be retained following account cancellation to allow reactivation. Clients may request deletion of their data at any time, and we will honor verified requests in accordance with applicable laws and our Data Processing Agreement.
11. Choices and Opt-Out
End Recipients may unsubscribe from marketing emails using the link provided in each email. Clients may manage communication preferences or contact us at [email protected].
12. Testimonials
Testimonials displayed on the Truevail website reflect individual experiences and do not guarantee results. Testimonials may be edited for clarity or length and are displayed in compliance with FTC guidelines.
13. Third-Party Services
Truevail integrates with third-party platforms such as social media providers and analytics services. When you connect these services, data may be processed according to the third party’s terms and privacy policies.
Truevail does not control third-party services and encourages Clients to review their privacy practices.
14. Children’s Privacy
Truevail does not knowingly collect personal information from children under the age of 13. If such information is discovered, it will be promptly deleted.
15. Disclaimer and Limitation of Liability
The Services are provided “as is.” Truevail disclaims liability for damages arising from unauthorized access, service interruptions, or data transmission risks to the extent permitted by law.
16. Changes to This Policy
We may update this Privacy Policy periodically. Changes will be posted on this page, and continued use of the Services constitutes acceptance of the updated policy.
17. Contact Us
If you have questions about this Privacy Policy, please contact:
Email: [email protected]
Address:
7050 West Palmetto Park Road
Suite 15-176
Boca Raton, FL 33433